FAQS

We are a luxury florist specializing in stunning flower arrangements crafted from real roses that last up to a year. With 7 years of successful experience, our expert florists guarantee breathtaking results and complete satisfaction.

Our roses are 100% real and are preserved with our own proprietary solution to maintain their beautiful appearance and longevity for up to 365 days.

Please follow our tips to ensure longevity for your rose arrangement.

-Do not water or remove the roses from their packaging.  
-Gently brush off any dust from the petals.
-Keep the roses at room temperature, away from direct sunlight, air conditioning vents, and fans.  
-Clean the Everlasting Rose domes with a microfiber cloth and glass cleaner to minimize fogging.

Our company is based in Sydney, Australia.

Pick Up is not available.
Delivery is available at an additional cost, however for orders over $300 delivery is free of charge (this does not include same day delivery).

Pick Up is not available.
We offer deliver Australia wide and internationally.

You can easily place an order in our SHOP page, just click the product, add to cart and you will be prompted on how you would like to pay.
Alternatively, you can send an email to info@rosegallery.org 
or call 1300 267 157 for further enquiries.

Depending on the product, orders will take approximately 3-5 days until ready for delivery. If you need an order on the same day a $50 rush fee applies.

We do not offer any refunds or exchanges due to changes of mind. Please be mindful that each rose bud may vary slightly in size, shape and appearance as specified in each product listing. Rose colours may also appear different due to lighting.

We take great pride in meticulously handcrafting each order and ensuring it is packaged to the highest standards. In the event that your order is damaged, please contact us within 24 hours via email at info@rosegallery.org
, providing photographs of the damage. Upon approval, a refund will be issued for any damaged or defective arrangement, processed through the original method of payment.

Unfortunately no. At this stage, we do not have a physical store for you to visit. You can only place orders via our website. If you have any questions about a specific product please contact us via email info@rosegallery.org 
and our team will be happy to assist you.

Yes, for further enquiries please contact us via info@rosegallery.org